Definitions

For the purposes of these Terms & Conditions:

● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms & Conditions) refers to MEGA CANDRA SDN BHD, registration number 202501050015 (1651423-U).

● “Goods” refers to the items offered for sale on the Service, including kitchenware, kitchen utensils, cookware, baking tools and related products.

● “Orders” means a request by You to purchase Goods from Us.

● “Service” refers to the MEGA CANDRA SDN BHD website, accessible at https://mega-cdra.com/.

● “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Acceptance of These Terms

By accessing the Service, creating an account or placing an Order, You agree to be bound by these Terms & Conditions. Please read them carefully before using the Service.

If You do not agree with any part of these Terms & Conditions, You should stop using the Service. Your use of the Service is also subject to any applicable policies displayed on the website, including Our Privacy Policy, Shipping Policy and Return, Refund and Exchange Policy.

We may update these Terms & Conditions from time to time. The version published on the Service at the time You place an Order will generally apply to that Order, subject to applicable law.

2. Eligibility and Account Information

You must provide accurate, complete and current information when placing an Order or creating an account. You are responsible for checking Your contact details, delivery address and Order details before submitting them.

If You create an account, You are responsible for keeping Your login details confidential and for activities carried out through Your account. Please contact Us promptly if You believe that Your account has been accessed without Your permission.

We may decline or restrict access to the Service where reasonably necessary to address suspected fraud, misuse, security issues or a breach of these Terms & Conditions.

3. Goods and Product Information

We offer kitchenware, baking tools and related Goods for sale through the Service. We aim to describe the Goods as accurately as reasonably possible, including their features, dimensions, materials and intended uses where relevant.

Product photographs are provided for illustration. The appearance or colour of a product may differ slightly from what You see on Your screen because of lighting, photography, display settings or normal manufacturing variation. Please read the product description and specifications before placing an Order.

Availability, product descriptions and specifications may change. If We discover a material error affecting Goods You have ordered, We will contact You and provide appropriate options in accordance with applicable law.

Unless a product description expressly states otherwise, the Goods should be used according to their stated purpose and any instructions supplied with them. You are responsible for checking whether a particular item is suitable for Your cookware, oven, food preparation method or other intended use.

4. Orders and Order Acceptance

Placing an Order is an offer to purchase the selected Goods. An automated email or on-screen acknowledgement confirms that We have received Your Order; it does not necessarily mean that the Order has been accepted.

An Order is accepted when We confirm that it is being processed or dispatched, or when the Goods are otherwise supplied to You. We may be unable to accept an Order because an item is unavailable, payment cannot be authorised, delivery cannot be arranged, or there is a clear error in the listing or price.

If We cannot fulfil an Order after payment has been received, We will contact You and arrange an appropriate refund or other resolution. We may also contact You to verify Order information before processing it.

Please review Your Order carefully before checkout. If You need to change or cancel it, contact Us as soon as possible. We will try to assist, but a change or cancellation may no longer be possible once an Order has been prepared for dispatch.

5. Prices and Payment

The price payable for Goods is the price displayed at checkout when You place Your Order, together with any applicable delivery charges, taxes or other charges clearly shown before payment.

Prices are displayed in the currency indicated on the Service. We may change prices at any time, but a price change will not normally affect an Order that We have already accepted.

Payment must be completed using a payment method made available at checkout. Payment processing may be carried out by a third-party payment provider and may be subject to that provider’s terms and security checks.

If a displayed price is clearly incorrect because of a technical or human error, We will inform You before fulfilling the affected Order. You may then choose whether to proceed at the correct price or cancel the affected Order for a refund of any amount paid.

6. Delivery

Delivery options, charges and any estimated delivery time will be shown during checkout or stated in Our Shipping Policy. Please ensure that the delivery address and contact number You provide are correct and that someone can receive the parcel where required.

Delivery estimates are provided in good faith and may be affected by courier operations, public holidays, weather, access restrictions or other circumstances outside Our reasonable control. If a material delay occurs, please contact Us so that We can help investigate it.

You should inspect the parcel and Goods within a reasonable time after delivery. If an item is missing, damaged or different from what You ordered, contact Us with Your Order number and relevant photographs so We can review the issue.

If delivery is unsuccessful because the address supplied was incorrect, the recipient was unavailable, or a parcel was not collected after reasonable notice, additional delivery charges may apply where permitted by law. We will communicate any available options to You.

7. Returns, Refunds and Exchanges

Requests for returns, refunds or exchanges are handled in accordance with Our Return, Refund and Exchange Policy and Your rights under applicable Malaysian law.

If You receive Goods that are damaged, defective or materially different from their description, please contact Us with Your Order number, a description of the issue and, where possible, photographs of the Goods and packaging. We may request reasonable information needed to assess and resolve the matter.

For returns requested because of a change of mind, the applicable conditions, timeframes and any return delivery costs will be those stated in Our Return, Refund and Exchange Policy. Nothing in these Terms & Conditions excludes or limits any right or remedy that cannot lawfully be excluded or limited.

Approved refunds will normally be made to the original payment method unless another method is agreed or required. The time taken for funds to appear may depend on the payment provider or financial institution.

8. Safe Use and Care of Goods

Please follow any instructions, warnings and care information supplied with the Goods or displayed on their product pages. Take particular care when using sharp utensils, hot cookware, baking equipment or products intended to come into contact with food.

Do not assume that a product is oven-safe, microwave-safe, dishwasher-safe, suitable for direct heat or appropriate for a particular temperature unless the product information states this. If You are unsure about a product’s intended use or care requirements, contact Us before using it.

This section does not affect Your rights in relation to Goods that are faulty, unsafe or otherwise fail to meet applicable legal requirements.

9. Promotions and Discount Codes

From time to time, We may offer promotions, discounts or voucher codes. Additional conditions may apply and will be displayed with the relevant offer.

Unless the offer states otherwise, promotional codes cannot be exchanged for cash, combined with other offers or applied to Orders placed before the promotion began. We may refuse the use of a code that has expired, has been used in breach of its stated conditions or appears to have been obtained or applied fraudulently.

10. Website Content and Intellectual Property

The text, photographs, graphics, logos, layout and other content on the Service are owned by the Company or used with permission, unless otherwise indicated. They are protected by applicable intellectual property laws.

You may view and use the Service for personal shopping and other lawful purposes. You may not copy, reproduce, distribute, modify or commercially exploit website content without Our prior written permission, except where permitted by law.

Product names, trademarks and logos belonging to third parties remain the property of their respective owners.

11. Acceptable Use of the Service

You agree to use the Service lawfully and in a way that does not interfere with its operation or other users’ access. In particular, You must not:

● submit false or misleading information;

● attempt to gain unauthorised access to the Service, accounts or systems;

● introduce malicious code or interfere with website security;

● use automated tools to scrape or overload the Service without permission; or

● use the Service for fraudulent, unlawful or harmful purposes.

We may take reasonable steps to protect the Service, including restricting access where misuse is suspected.

12. Third-Party Services and Links

The Service may use third-party providers for payment processing, delivery, analytics or other functions. It may also contain links to websites operated by third parties.

We do not control the content or practices of independent third-party websites. Before using a third-party service, You should review its applicable terms and privacy information. This section does not remove any responsibility that We have to You under applicable law.

13. Personal Data

We process personal data provided through the Service to manage Orders, arrange delivery, respond to enquiries, provide customer support and operate the website. Further information about how We collect, use, store and protect personal data is set out in Our Privacy Policy.

We will handle personal data in accordance with applicable Malaysian data protection requirements.

14. Website Availability and Changes

We aim to keep the Service available and its information accurate, but access may occasionally be interrupted for maintenance, technical issues or reasons outside Our reasonable control.

We may update the Service, change its features or remove product listings when reasonably necessary. We do not guarantee that every product shown on the Service will remain available.

15. Limitation of Liability

To the extent permitted by law, We are not responsible for losses arising solely from circumstances beyond Our reasonable control, misuse of Goods contrary to clear instructions, or unauthorised use of Your account that was not caused by Our failure to meet an applicable legal obligation.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited, or reduces any mandatory consumer rights and remedies available to You under Malaysian law.

16. Events Beyond Our Reasonable Control

We will not be responsible for a delay or failure to perform an obligation to the extent it is caused by an event beyond Our reasonable control, such as a major courier disruption, natural disaster, widespread power or network outage, government restriction or other exceptional event.

If such an event affects Your Order, We will take reasonable steps to inform You and discuss the available options, including fulfilment when possible or an appropriate refund where required.

17. Complaints and Disputes

If You have a concern about the Service or an Order, please contact Us first and provide the relevant Order number and a clear description of the issue. We will review Your concern and seek a fair resolution.

Nothing in these Terms & Conditions prevents You from exercising any right to make a complaint or seek a remedy through an appropriate consumer authority, tribunal or court.

18. Governing Law

These Terms & Conditions and any dispute arising from or relating to the Service or an Order are governed by the laws of Malaysia.

Subject to any mandatory rights or procedures available to consumers under applicable law, the courts of Malaysia shall have jurisdiction over disputes relating to these Terms & Conditions. This clause does not prevent a consumer from using any applicable statutory complaint or dispute resolution process.

19. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. No Waiver

If We do not immediately enforce a provision of these Terms & Conditions, that does not mean We have waived Our right to enforce it later.

21. Contact Us

If You have any questions about these Terms & Conditions, Your Order or the Service, please contact:

MEGA CANDRA SDN BHD
Registration No.: 202501050015 (1651423-U)
Website: https://mega-cdra.com/
Email: mega-candra@outlook.com